Frequently Asked Questions

Call2Abroad offers cheap international calls from the UK and 9 other countries. You can call from your home or office landline, or your work or personal mobile. With all our services, you don't need to sign up to any contracts, and don't need to change your current provider.

Call2Abroad works seamlessly with your existing telphone provider and offers low cost international calls regardless of where you are calling.

The Call2Abroad services are designed to be quick and easy to use. This section offers answers to the most frequently asked questions; however if you don't find the answer you need, then please get in contact with our support team to get a quick answer to your query.

Anyone and everyone, if you make international calls, from any kind of phone - home, office or mobile - and want low call rates coupled with absolute convenience then Call2Abroad is for you

1. You purchase credit from us
2. You receive a text back confirming your purchase and a PIN.
3. You dial the access number for your country and enter the number you want to call, paying the low Call2Abroad rate for the international part of the call.

You save on calls to anywhere in the world, such as calls to Australia, Pakistan, Poland, India, China, South Africa and USA (1p/min). View our low Rates

You can use Call2Abroad from any landline or mobile in the following destinations

cheap international calls from Australia  02 8279 8661 from Australia landlines or mobiles
cheap international calls from Belgium  02 80 82 535 from Belgium landlines or mobiles
cheap international calls from France  01 84 88 79 32 from France landlines or mobiles
cheap international calls from Germany  069 204 57 872 from Germany landlines or mobiles
cheap international calls from Ireland  01 43 72 479 from Ireland landlines or mobiles
cheap international calls from Italy  06 94 80 67 83 from Italy landlines or mobiles
cheap international calls from Malta  2778 1728 from Malta landlines or mobiles
cheap international calls from Netherlands  02 02 62 39 72 from Netherlands landlines or mobiles
cheap international calls from Poland  22 116 58 57 from Poland landlines or mobiles
cheap international calls from Spain  911 981 089 from Spain landlines or mobiles
cheap international calls from Sweden  08 446 851 17 from Sweden landlines or mobiles
cheap international calls from Switzerland  03 17 77 00 88 from Switzerland landlines or mobiles
cheap international calls from UK  0333 232 2323 from UK landlines or mobiles
cheap international calls from USA  1-415-766-2098 from USA landlines or mobiles

All our access numbers are standard landlines, which means that they should be included in any inclusive minutes packages you have (or free if your provider gives you free calls to landlines)

We also operate freephone numbers in most countries, which mean that you can call the access number at zero cost from landlines and payphones, but we charge you a little extra per minute.

We will be expanding to more countries over the coming months. If you would like more information or want to suggest a country we should be adding next, please email us at customer.services@call2abroad.com

You pay with a credit/debit card, PayPal or text message. When topping up online, you are getting the best rates available. You do not need a PayPal account, you can check out with your credit or debit card. You will see either "PayPal" "2Abroad Limited" or "Call2Abroad TopUp" on your credit card statement

Yes. Repeat the original top-up  process - that never changes. If you have for example €0.40 remaining credit and you top-up with another €5 you now have €5.40's worth of credit to make calls. Simple!

You can also set up Auto Topup which automatically recharges your balance when you are running low. This means you never need to worry about running out of credit (you do need a PayPal account for this)

Top-up online - we send you back a text confirming your purchase and the credit is added to your account instantly. You can top up with up to €20 in one day
Your balance is simply incremented by the relevant top up amount, for example; if you had €0.40 remaining credit and you top-up with another €5 you now have €5.40 available. You can also set up auto top-up so that you never run out of credit

Auto top-up Optionally take advantage of auto topup and never run out of credit. We will automatically charge your credit card, debit card or PayPal account and top up your account when your balance runs low

Yes, it expires 3 months after you top up, but every time you top up, you extend your whole balance by a further 3 months. We will try to contact you by email or text message before your credit expires, so you have an opportunity to top up in time. However the best thing to do is to set up auto top-up, which will automatically top you up when your credit is running low or about to expire.

Online top up customers
Take advantage of auto top up and never run out of credit.
You set how much you want to top up by and we automatically charge your credit card, debit card or PayPal account and top up your Call2Abroad account when your balance runs low. You can turn this on or off at any time via the My Account section.

An access number is a telephone number you dial to connect to our services. You pay one flat rate to connect to our systems and once connected, you enter the international number you are calling (including the 00 and international code) followed by #. The call to the access number is charged to your phone bill as normal. You don't need an account with us.

For calls from the UK, you should use the access number 0333 232 2323. This should be part of bundled free minutes if you have inclusive calls to UK landlines on your mobile/landline plan.

For callers from all other countries, please see the local access number for your country listed on the rates page, which is also sent to you by SMS when you purchase.

Yes, you can call at any time and you are usually charged the same low rate whenever you call

You can call our numbers from any mobile, landline or payphone.

In every country that we operate, we offer access numbers that are billed as local landline calls. This means that our access numbers are normally included in free minute plans if you have free calls to local landlines on your mobile/landline plan.

Not yet, but we will do very soon!

Save on dialling time with speed dials

For convenience, you can save our access number in your contacts for seamless dialling.

You can either save the number into the phone book on your phone in the regular way, or you can edit the numbers in your phone book to include the access number as well.

How to save a speed dial

1 Select the contact to edit
In front of their number, enter the Call2Abroad access number for your country eg. 03332322323
2 Add a pause
iPhone
Tap the + * # key at the lower left of the screen and the keyboard layout will change to show a 'pause' button. Tap the Pause key
Android
Tap the menu key then the 'add 2-sec pause' button, or just press the ',' button on your keyboard
Nokia
Press * 3 times to show ' p '
Seimens/Panasonic
Press and hold 0 to show ' + '
Motorola/Sony Erricson
Press and hold * to show ' p '
(Only if outside the UK)
Enter the Call2Abroad PIN and add another pause
3 Enter the person's number
Ensure the destination number includes the full international code starting 00 followed finally by #
4 Click Save

Example: If 0333 232 2323 is your Call2Abroad access number and 1234 is your PIN and 00336987654321 is your contact's phone number, then the finished entry should look like this:

iPhone/Android
03332322323,1234,00336987654321
Others
03332322323p1234p00336987654321

As many as you want - you can use the Call2Abroad mobile service any time of the day or night and can keep making calls up until your credit runs out. Remember you can top up  at any time and you can enable auto-top up to ensure that you don't run out of credit mid-call.

Go to the Support section of our web site and tell us exactly what is wrong. We will investigate and fix the fault for you as soon as we can

For hints, tips and updates make sure you subscribe to the 2Abroad Blog

Call2Abroad USA Call2Abroad USA - cheap international calls from USA landlines and mobiles to any landline or mobile worldwide

Worldwide sites:  Australia  |  Belgium  |  France  |  Germany  |  Ireland  |  Italy  |  Malta  |  Netherlands  |  Poland  |  Spain  |  Sweden  |  Switzerland  |  UK  |  USA

© copyright 2Abroad Ltd. 2002 - 2018. All rights reserved. Terms of use. Call2Abroad is owned and operated by 2Abroad Ltd.