You should find the answer to any queries in our Frequently Asked Questions. If
you need more help, please get in touch: see the
Support section or e-mail
customer.services@call2abroad.com detailing your query, which of our
services you are using, where you are calling and your network [the more info
the better!]. We respond quickly.
Frequently Asked Questions - Spain landline service
Why is
there a connection charge?
Can I use
the service from a payphone?
Can I use the
service from a mobile?
How do I pay for it?
Do I have to
register or sign a contract?
Can I use my uk
mobile phone?
Can I
call UK mobiles?
Q. Why is there a connection charge?
A. Telefonica charge a 4.2 cents connection charge when using
901 numbers and a 8.33 cents connection charge when using 902 numbers. This is
considerably less than the 12 cents connection charge applied to international
calls dialled directly via Telefonica (ie. just dialling 0044…). Also, you can
avoid paying the connection charge by making a follow-on call instead of hanging
up. To make a follow on call, press *
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Q. Can I use the service from a payphone?
A. Yes. Payphone rates vary according to the operator of the
payphone and the payphone’s location. As a guide, you should be charged between
8 and 15 cents a minute. With Telefonica charging nearly a euro a minute it’s a
huge saving!
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Q. Can I use the service from a mobile?
A. Yes. Using the service from a Spanish mobile will cost
between 20 and 40 cents depending on which network and tariff you are on. Again,
this is vastly cheaper than dialling direct. Calling from a UK (or other
foreign) mobile roaming in Spain is not advisable- use a landline, payphone or
Spanish mobile instead.
However we advise you to use our
Euro Service instead. This is liekly better value if you want to make cheap
international calls from your mobile. This is because the access number for the
Euro Service is a standard Spanish landline number and may be included in "free
minutes" packages
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Q. How do I pay for it?
A. Calling (901) 667 817
or (902) 909 717 is just a
normal phone call:
- From a landline- the call will appear on your usual Telefonica bill.
- From a payphone- you just put coins in the slot as normal.
- From a mobile- the call will be deducted from you credit (pay as you go) or
appear on your pay monthly phone bill.There is no sign-up required and no separate bills.
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Q. Do I have to register or sign a contract?
A. No. Just dial (901)
667 817 or (902) 909 717 and
then your full international number. That’s it!
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Q. Can I use my uk mobile?
A. You need to use a Spanish telephone with a Call2Abroad Spain,
however, if you want to keep using your usual UK mobile phone and receive calls
on your normal number, all at a saving of 55%, we recommend
uk2abroad
 |
Want to take your mobile phone to Spain?
Then check out uk2abroad: save 55%
compared to the cost of roaming; keep your UK mobile phone number;
and incoming ringing tone (nobody will know you're abroad!); and get a local
Spanish number to make and receive local calls.
|
Q. Can I call UK mobiles?
A. With Call2Abroad Spain Instant, you can only call certain
destinations (those countries we can route to with the payback we receive for
you dialling our access number). For all other destinations, use
Call2Abroad Spain Euro - you can
call UK mobiles for 15 cents/min, and all other international destinations at
very low rates.